FAQs

Children should come dressed comfortably and appropriately for the activities planned that day, including suitable footwear. We recommend bringing a water bottle to stay hydrated. For outdoor sessions, please provide weather-appropriate clothing like a raincoat or sun hat.

We do not provide snacks or drinks during after-school clubs, so please ensure your child has had a snack before attending and bring a water bottle.

If you anticipate being late, please contact us or the school as soon as possible. We will supervise your child safely until you arrive. However, repeated late collections may result in additional charges.

Generally, we provide all necessary equipment for activities. If there’s a specific reason your child needs to bring personal items, please discuss this with us in advance.

A full refund will be provided for cancellations made with at least 24 hours' notice. Cancellations with less than 24 hours' notice will not be refunded. Please Note: Any last-minute cancellations due to illness cannot be credited. If you must cancel your booking due to illness, you will be asked to provide a doctor’s note in order to be eligible for a credit note.